Refund and Returns Policy
If you don't love your purchase, don't worry, we are here to help! You can initiate a return or exchange up to 30 days from the date of delivery.
Received a damaged item or missing a piece? We can send you free replacement parts.
Please start your request by visiting our parts page
Please review the policy below, then click on our Returns & Exchange Form to initiate your return or exchange with the following information:
1. Order number
2. Date your package was received
3. Reason for the return (Exchange, damage, incorrect purchase…etc.)
4. If the product was assembled: Products must be inspected and if damaged, reported to us within 14 days of receipt to ensure efficient processing of your parts request
5. Item Name
Please note that all returns will incur a 20% return fee which will be deducted from your refund.
For items that arrive to you in less than perfect condition, we will send you replacement pieces at no cost to you. To help us assess the issue, please submit details and photographs of the item and the packaging.
We are also pleased to offer a one-time exchange on the original item from your order. However, please note that any additional exchanges will not be granted, and our normal return policy will apply.
If you are looking to exchange an item you received as a gift and do not have the order number and original contact email, please provide details when submitting the Returns & Exchange Form.